Ordering Information

Our designers are available to assist you Monday thru Friday 8:30am until 5:00pm (EST).  Our Emergency Page Alert System is also available after business hours for your convenience.

All orders must be confirmed verbally at least 7 days prior to delivery.  Any orders that are cancelled after they have been shipped or delivered will incur a 30% restocking fee.  All Custom orders require a 50% non-refundable deposit and a signed contract.

Shipping Information

If you are located outside of our delivery radius we can accommodate you with a variety of shipping choices.  We ship nationally and internationally with United Parcel Service.

New Client Information

New clients must submit a credit application along with a copy of a Sales Tax Resale Certificate form (where applicable).  New orders are C.O.D. or certified check until such time that application is approved.

Linen Returns & Lost or Damaged Linen

All linen rentals are expected to be returned in the condition they were received and free of food particles.  Tears, rips, burns, wax stains and mildew will be billed to the client at replacement cost.  Returns that have not been received by the Monday after the event date will accrue a late charge equal to the full rental amount of the order.

Special Requests

We entertain all special requests and custom orders.  Contact us and we'll gladly provide you with answers and options.